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Microsoft Dynamics
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Dynamics 365 Customer Engagement- Gain insights for better marketing
Our team of experts enables you to connect with customers in a whole new way with built-in intelligence and insights.
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Customer Needs
Deliver value to your customers
Meet Expectations
Increase efficiency and exceed customer expectations
Client-Friendly
A new way to engage with customers
On Time Delivery
On-Time delivery for your customers
Connect with your audience in real-time
 Our live chat software enables you to connect with customers in real-time, so you can address their concerns and provide them with the support they need. With our software, you'll be able to provide fast, accurate service that will keep your customers happy and coming back for more.
Connect With Your Audience In Real-Time
Design a bespoke solution that meets your unique requirements.
Our team of experts provides you with a Dynamics 365 Customer Engagement Service that is tailored to your specific needs. We will work with you to understand your business processes and design a solution that meets your unique requirements. You can rely on us to provide ongoing support and training so that you can get the most out of your CRM investment.
Design A Bespoke Solution That Meets Your Unique Requirements.
Resolve customer issues quickly and easily
Dynamics 365 Customer Engagement supports customer service with knowledge management and guided processes that help you to resolve issues quickly. Our easy-to-use interface makes it simple for you to get started and our robust functionality ensures that you have everything you need to provide world-class customer service.
Resolve Customer Issues Quickly And Easily
Engage customers throughout their buying journey
Our sales intelligence platform offers real-time sales insights so you can make better selling decisions. We provide optimized engagement with customers throughout their buying journey, so you can get the information you need to close more deals.
Engage Customers Throughout Their Buying Journey
Explore our services
Dynamics GP to BC
Migrate Dynamics GP to BC
Dynamics NAV to BC
The Quick and Easy Solution
Dynamics 365 Customer Engagement
The Complete CRM Solution
Dynamics For Manufacturing
Automate Your Workflow Process
Dynamics 365 for Sales
Get Complete View Of Customers
Dynamics 365 Portals
Connect With Customer Securely
Microsoft Dynamics 365 CRM
Invest In A Smarter CRM
eCommerce Dynamics 365
Create Custom eCommerce Store
Dynamics 365 Finance and Operations
Make Fast And Smart Decisions
Dynamics 365 Marketing
Improve Your Marketing Leads
Microsoft Dynamics 365 For Retail
The Future of Shopping
Payroll Dynamics
Simplify Your Payroll Process
Migrate To Dynamics 365
Easy Migration To Dynamics
Business Central Training
Boost Your Business Skills
Microsoft Dynamics Consultant
Get Expert Microsoft Solutions
Power BI And Dynamics 365
Get Real View For Your Store
Dynamics 365 Implementation
Grow Your Business Rapidly
Microsoft Dynamics 365 Integration
Integrate Dynamics 365 Easily
FAQs
  • Microsoft Dynamics 365 CE helps organizations to better understand their customers, improve customer engagement, and increase sales and profits. The solution offers a complete view of the customer, enabling businesses to deliver personalized interactions across channels. It also provides powerful automation capabilities that help sales and service professionals work more efficiently. And it integrates seamlessly with Office 365 and other Microsoft solutions to help organizations optimize their business processes.
  • Microsoft Dynamics 365 Customer Engagement CRM, previously known as Microsoft Dynamics CRM, is a customer relationship management software application developed by Microsoft. It contains various tools intended to help businesses manage their customer relationships effectively.

    Dynamics 365 Customer Engagement CRM offers many features aimed at helping businesses improve their customer interactions and loyalty. These features include customer segmentation, social media integration, contact management, and reporting/analytics.

    In addition, the software provides users with a highly customizable interface that allows them to tailor the application to meet their specific needs.
  • Microsoft Dynamics 365 Customer Engagement is definitely worth the investment for several reasons. First, it provides a complete set of sales, marketing, and customer service tools. It also allows businesses to better understand their customers through data and analytics. Also, Microsoft offers many support and training resources for its products. Finally, Dynamics 365 Customer Engagement is highly customizable, so businesses can tailor it to meet their needs. Overall, there are many good reasons to invest in Microsoft Dynamics 365 Customer Engagement.
  • The Dynamics 365 Customer Engagement plan is a comprehensive customer relationship management solution that enables organizations to connect with their customers more personalized. It offers Sales, Service, and Marketing capabilities in a single cloud-based platform.
     
    The Customer Engagement plan includes the following features:
    - Sales: Create quotes and orders, manage customer contact information, track sales pipeline, and forecast sales outcomes.
    - Service: View and update customer records, create service requests and cases, and escalate cases to support staff.
    - Marketing: Create dynamic campaigns, track leads and opportunities, and send targeted email blasts.
  • The Admin Portal in Dynamics 365 Customer Engagement is a powerful tool that allows you to manage your organization's customer engagement data and settings. This article will show you how to use the Admin Portal to its full potential.

    When you first log into the Admin Portal, you'll see the Dashboard, which gives you an overview of your organization's customer engagement data and activities. From here, you can access the various features and settings of the customer engagement app.

    The Customers section is where you can view and manage your customer records. You can also create new customers and import them from other applications.
  • The different types of teams that exist in Dynamics 365 Customer Engagement are as follows:
    1. Sales Teams - Sales teams manage and track the sales pipeline and associated activities for a defined set of customers or prospects.
    2. Service Teams - Service teams provide customer support and service through case management, chat, or phone interactions.
    3. Marketing Teams - Marketing teams use Dynamics 365 to plan and execute campaigns, track leads and opportunities, and measure the performance of marketing investments.
    4. Project Teams - Project teams use Dynamics 365 to manage project tasks, resources, time tracking, and budgeting.